People will just naturally, and without solicitation, add ticky marks into the negative experience column and rarely add unprompted ticky marks into the positive column. … More Ticky Marks – a Reflection of Your Organization’s Value
I’m all for heroics when the situation calls for it, … but I want heroics to be rare and a mutual agreement between staff and me. … More Being a Stoic Hero Rounds to Zero
Even if you have Subject Matter Experts in house, relying solely on them is a mistake… Talking to lots of users helps you better abstract out the business problems your solution should address. … More To Make a Great Product or Service, Stay Away from the Office!