Category: IT Service Management

Ideas for transforming into an effective service provider

Ticky Marks – a Reflection of Your Organization’s Value

February 18, 2019

People will just naturally, and without solicitation, add ticky marks into the negative experience column and rarely add unprompted ticky marks into the positive column. … More Ticky Marks – a Reflection of Your Organization’s Value

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To Make a Great Product or Service, Stay Away from the Office!

January 11, 2019

Even if you have Subject Matter Experts in house, relying solely on them is a mistake… Talking to lots of users helps you better abstract out the business problems your solution should address. … More To Make a Great Product or Service, Stay Away from the Office!