Ideas for transforming into an effective service provider
Every decision you make during your work day is an implied choice about whether you are going to spend time and resources in support of a key goal or something that falls short. … More Mission Statements, Visions, & Goals are Annoying, But Important
Your work life has an inertia and it takes a few days to unwind. And even before vacation is over you start gearing up to hit the ground running. … More Take Your Freakin’ Vacation!
People will just naturally, and without solicitation, add ticky marks into the negative experience column and rarely add unprompted ticky marks into the positive column. … More Ticky Marks – a Reflection of Your Organization’s Value
Even if you have Subject Matter Experts in house, relying solely on them is a mistake… Talking to lots of users helps you better abstract out the business problems your solution should address. … More To Make a Great Product or Service, Stay Away from the Office!
